TERMS OF SERVICE
Conditions of Service updated 1st January 2011

LAMP COMMISSIONS
We accept instructions to make lamps, on the following conditions.

1. Once a design and its colour scheme are agreed, any changes will result in a price increase.
2. All deposits are NON refundable.
3. No time limit for construction can be accepted. We only open our glass workshop for 44 days per year.
4. Commissions despatched by carrier or post are despatched at CUSTOMER'S RISK.
5. All commissions are C.O.D.

LAMP REPAIR
We accept instructions to repair lamps, on the following conditions.

1. While best efforts are made to minimise further damage, all repairs are carried out at owner's risk.
2. Glass is matched as best we can, and changes of glass will be pre-advised to owner's.
3. Where high value lamps are left with us, owners should ensure that their insurance covers them to leave the lamp.
4. All repairs must be delivered and collected by hand. Postage is not acceptable.
5. All repairs are C.O.D.